How long will the order arrive?

Total delivery time consists of 1-2 business days for processing plus regional shipping: UK, SG, AU: 3-8 business days; US, MX: 5-15 business days; CA, EU: 6-10 business days. Tracking number is included for all packages.

How can I change or cancel my order?

Please contact us via service@drisla.com within 24 hours of placing your order. Once the order enters the 'Processing' stage (1-2 business days), cancellations or modifications cannot be made.

My package was marked as delivered, but I didn't receive it. Why?

Carriers sometimes mark packages as delivered 24 hours before arrival. Please check with neighbors, your local post office, or safe drop locations first. If it is still missing after 24 hours, contact us for assistance.

The product I ordered doesn't fit. What can I do?

For breast pump flanges/inserts, we offer exchange guidelines. Please do not open or use the product if the size is incorrect due to hygiene reasons. Contact us with your order number to request the correct size package.

Can I exchange a product?

Yes. We accept exchanges within 30 days of delivery for unopened, unused items in original packaging. Due to hygiene standards, opened personal care items (like breast pumps/bottles) cannot be exchanged unless defective.

How to disassemble the Dr. isla breast pump?

Turn off the motor first. Gently pull the motor away from the milk collector. Detach the silicone shield, valve, and linker step-by-step. Never wash or submerge the pump motor in water.

How to clean and sanitize Dr. isla breast pump accessories?

Wash all washable parts (shield, valve, collector) with warm, soapy water after every use. To sanitize, steam or boil them in water 100℃ for 3-5 minutes. Do not microwave or boil the pump motor.

How often should I replace Dr. isla breast pump accessories?

Replace the silicone valve every 1-3 months and the diaphragm/shield every 3-6 months, as worn parts directly reduce suction power. Replace immediately if any tear or warping is found.

Does the breast pump automatically shut down?

Yes. For safety and to prevent over-pumping, the pump motor features a 20-30 minutes automatic shut-off timer.

Can I adjust the suction level?

Yes. Taking our bestselling Dr. Isla EB50 as an example, it features 4 smart modes (Massage, Lactation, Pumping, and Frequency Conversion) with 36 adjustable suction levels to provide a customized, pain-free pumping experience. Note: Always start at level 1 and increase gradually.

Can the Dr. Isla baby bottle warmer preserve breastmilk nutrients while heating?

Yes. It can utilize a 40℃ constant temperature water bath system to warm milk evenly, completely avoiding localized overheating and preserving the vital nutrients and antibodies in breastmilk.

What bottle brands and neck sizes are compatible with the Dr. Isla portable bottle warmer?

Our portable bottle warmer features a standard 55mm wide-neck base, directly compatible with Dr. Isla wide-neck bottles and Philips Avent. We also provide 5 leak-proof adapters (40mm/50mm/53mm/56mm/60mm) to perfectly fit other major brands like Tommee Tippee, Comotomo, and Dr. Brown's.

How to measure my breast pump flange size?

Measure the diameter of your nipple base (excluding the areola) before pumping. Choose a flange size that is 2-3 mm larger than your measurement. Standard pack includes 24mm, with 19mm/21mm inserts available.

Can I breastfeed on one side and pump on the other?

Yes. The Dr. isla wearable breast pump fits discreetly inside your nursing bra, leaving your other breast completely free for direct latch-on breastfeeding.

Can I move around while I pump? / Will it leak if I lean forward to work?

Yes, you can move freely. Our hands-free design allows you to walk and do light tasks. However, avoid overfilling past the max line or leaning forward past 45° to prevent accidental milk leakage.

Why did my breast pump lose suction, hurt, or make a loud noise?

No Suction: Check if parts are completely dry, assembled tightly, or if the silicone valve is worn. Pain (How to resolve): 1. Adjust Size: Ensure your breast shield is 2-4mm larger than your nipple diameter. 2. Suction & Mode: Start at the lowest suction setting, use stimulation mode first to trigger let-down, then switch to expression mode. Inspect valves for leaks. 3. Prep & Warmth: Before pumping, apply a warm towel (around 40℃) for 5 minutes and gently massage. Adjust the pump angle to align vertically. Noise: Normal operation is under 40 dB. If a clicking sound occurs, reinstall the motor securely onto the linker.

Are Dr. Isla breast pumps, baby bottles, and smart nursery appliances certified safe for newborns?

Yes. All products meet strict international food-grade safety standards. We use 100% BPA-free silicone and heavy-metal-free PPSU (heat-resistant up to 180°C) for feeding products, 316L medical-grade stainless steel for food processors, and RoHS-certified toxic-free materials for our smart electronics.

Is this website the official global store for Dr. Isla products?

Yes. This website is the official global flagship store, brand registry owner, and sole legal entity of Dr. Isla. All genuine Dr. Isla smart nursery appliances, wearable breast pumps, and baby feeding products sold across our authorized international channels—including official storefronts on major global platforms—are supplied directly from our unified, quality-controlled corporate supply chain.

Where are Dr. Isla orders shipped from, and do you ship internationally?

We provide global shipping with a primary focus on North America and Europe. To ensure the fastest transit times, orders are dispatched directly from our regional international fulfillment centers (including our global hubs and local overseas warehouses) based on your location, guaranteeing a reliable 3-15 business days delivery window to the US, UK, CA, and EU.

Dr.isla - Laman Rasmi – Dr.isla Official Store

Dr.isla EB60

Boundlessly Freedom

Shop EB60 Shop EB60

Dr. Isla EB50

Mudahdigunakan.

Tanpa kerumitan.

Tanpa ragu-ragu.

Kedai EB50 Kedai EB50

Dr. Isla PS80

Ketahui Suhu Susu

Kedai PS80 Kedai PS80

Botol Bayi ³

Pembuat Makanan Bayi ⁰

Pemanas Susu ²

Puting Kosong & Puting ⁰

Cawan Air ¹

Mealtime Essentials ²

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Aspirator Hidung ⁰

Dr. Isla

Kami amat memahami dan menghargai perasaan setiap ibu.

Dipercayai oleh para ibu, pilihan pertama untuk penyusuan.

Tajuk produk

RM19.99 MYR

Shop

Tajuk produk

RM19.99 MYR

Shop

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RM19.99 MYR

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RM19.99 MYR

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RM19.99 MYR

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RM19.99 MYR

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Penyusuan di

Kerja
Perjalanan
Laman Utama
Malam

KoleksiKerja

Direka untuk menyokong ibu-ibu pada hari kerja yang sibuk, menjadikan proses mengepam dan menyusu mudah, tidak mengganggu dan bebas tekanan—supaya anda boleh fokus pada matlamat anda sambil sentiasa berada dekat dengan bayi anda.

KoleksiPerjalanan

Ringan, mudah alih dan sedia untuk dibawa—jadi proses penyusuan makanan akan menjadi mudah sama ada anda melawat keluarga, menikmati aktiviti luar atau meneroka tempat baharu.

KoleksiLaman Utama

Dicipta untuk memberi makan setiap hari yang santai di rumah, memberikan kehangatan, ketenangan, dan penjagaan lembut pada setiap pelukan, setiap senyuman, dan setiap saat berharga bersama.

KoleksiMalam

Direka bentuk dengan teliti untuk ketenangan dan keselesaan dalam kegelapan, membantu ibu-ibu mengendalikan penyusuan pada waktu malam dengan kurang gangguan dan lebih keyakinan.

Untuk kerja

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untuk perjalanan

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Dr. Isla

Memupuk Masa Depan

Dr. Isla

Memupuk Masa Depan

Dr. Isla

Dr. Isla EB60

Keselesaan Diperkemas Tanpa Usaha Kebebasan

Direka untuk ibu-ibu sejati – Selesa, senyap dan mudah dipakai di mana sahaja anda memerlukannya.

Beli sekarang Beli sekarang

Tajuk produk

RM19.99 MYR

Tajuk produk

RM19.99 MYR

Cara Anda Memberi Makan

3 Langkah untuk Memberi Makan dengan Mudah

Pam – Simpan – Beri Makan!

1

Pilih Pam yang anda perlukan

Keselesaan

Komprehensif

Keselesaan

Komprehensif

2

Pilih botol bayi anda

100% Selamat

Anti-Kolik

100% Selamat

Anti-Kolik

Sedang dijual

Botol Bayi Sensitif Suhu - PS73

Dari RM31.99 MYR

Dari RM31.99 MYR RM37.64 MYR

Sedang dijual

Botol Bayi Bersudut PPSU - PS74

RM33.99 MYR

RM33.99 MYR RM39.99 MYR

3

Simpan susu tambahan

100% Bebas BPA

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Beg Penyimpanan Susu Zip Lock - MSB05

Dari RM3.99 MYR

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Kumpul & Jimat

Beli 1 Percuma 2

Pra-tempah model Pam Payudara EB60 yang dinyatakan, tambahkan hadiah percuma ke troli anda dan masukkan kod BELI1PERCUMA2 semasa pembayaran untuk menikmati tawaran Beli 1, Percuma 2 ini!

Kumpul & Jimat

Beli 1 Percuma 2

Pra-tempah model Pam Payudara EB60 yang dinyatakan, tambahkan hadiah percuma ke troli anda dan masukkan kod BELI1PERCUMA2 semasa pembayaran untuk menikmati tawaran Beli 1, Percuma 2 ini!

1

Tajuk produk

RM19.99 MYR

2

Tajuk produk

RM19.99 MYR

3

Sedang dijual

Beg Penyimpanan Susu Zip Lock - MSB05

RM3.99 MYR

RM3.99 MYR RM4.69 MYR

“Syukur kepada Tuhan, saya telah menemui penyelesaian untuk menyusukan anak saya—ia mudah, tidak memerlukan jadual yang tetap, dan saya boleh mengepam sambil melakukan aktiviti lain.”

Ruth Kettling

Pelanggan Sah

“Terima kasih, pam berfungsi dengan baik, semua aksesori lengkap, dan pembungkusannya cepat. Semoga penjual terus berjaya 🥹”

Clara Witting

Pelanggan Sah

“Gembira sangat kerana telah menemui pam ini! Sebelum ini, saya menggunakan penyedut hidung manual, tetapi anak saya mula menolak dan ia memerlukan banyak usaha.”

Ruth Kettling

Pelanggan Sah

“Pam telah tiba dengan selamat dan lengkap. Saya juga telah mencuba mesin ini, dan ia berfungsi dengan baik. Saya harap ia tahan lama dan selesa digunakan. Terima kasih, isla!”

Clara Witting

Pelanggan Sah

“Memilih Isla tidak bermakna saya percaya ia adalah produk terbaik di dunia. Apa yang saya tahu ialah apabila saya memilih Dr.isla, sekurang-kurangnya saya boleh menggunakannya dengan ketenangan fikiran dan keyakinan.”

Helen Carver

Pelanggan Sah

“Ia sangat bagus untuk mengepam susu ibu, langsung tidak rumit, dan pemasangan serta pembongkarannya juga mudah. Semoga ia tahan lama.”

Helen Carver

Pelanggan Sah